ALEXIS GILL, Inc.

Alexis Gill, Incorporated (AGI) specializes in training and organizational development for Information Technology (IT) groups, as well as other professional groups. We deliver a broad array of interventions supporting such strategies as:

Total quality management (TQM)
Customer service enhancement
Creating business or strategic partnerships with clients
Re-skilling and up-skilling technical professionals

New corporate initiatives and change efforts require both the ability to understand and embrace new mind-sets and the development of new skill-sets. AGI interventions include initial needs analysis and skills assessment, facilitating group meetings, designing and conducting training sessions, motivational and informational briefings and speeches, to other highly customized responses. Our "off-the-shelf" seminars and processes can be delivered in generic format or customized to fit a client's requirements.

We work on a partnership basis with clients to provide solutions that meet their needs, not ours. The success of Alexis-Gill can be attributed to our expertise, experience, and the personal integrity of principals and associates.

• Training Programs for Information Technology Groups
• Consulting Services for IT Groups
• What makes us different?
• Our clients

Contact us:

(phone) 800-869-4455

(address) PO Box 158 Lahaska PA 18931

Or send us an E-MAIL

Training Programs for Information Technology Groups

• Creating Business Partnerships
  A three day program for techical professionals aimed at enhancing client relationships with internal clients or vendors. Can be modified for other professionals. Can be accompanied by pre-program survey (TCSS) providing individualized feedback to participants on client relationship skills.

• Strategic Partnering
  A two day program for senior technical professionals involved in actively managing client relationships, or who are charged with developing opportunities where services can add value to client groups or the parent organization.

• Better Systems Consulting
  A two day program that develops skills in the "human side" of applications development and project management. Can be integrated with a client's JAD or other project methodology. Also can be accompanied by TCSS survey.

• Communications Skills for Technical Consultants (CommCon)
  A two day program for IS professionals aimed at developing interpersonal and team communication skills to improve working relationships.

• Enhancing Customer Service
  A two day program for technical support/HELP DESK personnel to enhance their effectiveness in dealing with routine and difficult customer interactions.

• Team Leader and Team Member Effectiveness
  Three versions of this program are available for team members, team leaders, or intact project teams who want to work at enhancing their team effectiveness. Each of these programs can be one or two days.

• Interviewing Technical Professionals
  A one or two day program specifically designed to enhance the selection of technical professionals and to ensure that hiring managers use a consistent, legal and job-related interviewing process.

• Managing Technical Professionals
  A two to four day program to introduce updated management skills and concepts needed to manage today's professional work force.

• IT Skills Assessment Process
  A computer based skill assessment process providing individualized feedback on over 130 technical, interpersonal, business and management skills for 75 current and emerging IS jobs. Supported by training sessions and an online directory of developmental resources that can be independently accessed and used.

• Competency Based Curriculum Design
  Based on needs analysis and/or skills assessment, we develop comprehensive systematic, competency based curriculums for one or many IS families or levels.

• Technical Consulting Skills Survey (TCSS)
  A 360° type survey administered individually to provide feedback on IS professionals' client orientation and sensitivity, and their use of interpersonal and communication skills. Often used in tandem with one of our training programs to provide individualized pre and/or post training assessment.

• Customer Satisfaction Surveys
  Through our consortium connection, we can offer the leading IS/customer satisfaction reporting and measurement systems.

• Customer Alignment Facilitation
  A one day process-driven facilitation that brings IT service providers face-to-face with a group of key clients to develop shared expectations and jointly agreed upon service level agreements.

• Visioning/New Work Facilitation
  One or multi-session process to help crystallize and gain consensus on direction of IT department, quality efforts, changed work roles, or other oganizational change initiatives.

• We are seasoned, resourceful and flexible experts, with a reputation for being problem solvers, using a variety of approaches, not a rigid approach or process for all clients.
  We have been in business since 1984, with offices in White Plains, N.Y. and Chicago. Our national base of clients include a number of organizations with whom we have long standing relationships in doing multiple assignments.
  We get results by being flexible and using the best approaches for your unique situation.

• Our approach is collaborative. We are recognized as team players.
  We are known for our ability to support our clients' needs and goals. We work collaboratively with the client's project team to ensure success. Our proven expertise as well as commitment to quality and client service is reflected in the fact that we have grown almost exclusively through referrals from satisfied clients. back to menu

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  Our clients include the IT groups of:

  • a major health care insurer
  • several large international banks
  • a major pharmaceutical company
  • an IS quality assurance association
  • a New York City transportation agency
  • a consumer products conglomerate
  • a major commercial bank
  • a leading relocation company.
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